Thoughtful agents.
Useful boundaries.
Notes on training AI agents, computer use, and the boundaries that make agents useful.
Rep“Twelve forklifts for a cold-storage warehouse. Which service contract do I quote?”
Looked up
We offer three service contracts:
- Basic
- Plus
- Full Service
Correct. The rep still has to decide.
Decided
- Recommend
- Full Service, three years
- Why
- Cold is hard on batteries and hydraulics. A stopped truck stops the dock.
- Would change if
- One shift and a spare truck: Plus is enough
AI agents · Training & evals
AI agents don’t lack knowledge. They lack judgment.
Most AI agent pilots stall at fact retrieval. What’s missing is your team’s judgment: what to ask, what to recommend, and when to say no. Here’s how to teach it.
Read the articleThe spoken relay
“Open Settings…”
- 1Explain
- 2Interpret
- 3Click
- 4Describe
“My menu says Preferences.”
Same intent. Different interface.
Work from the actual screen
Notifications
Choose how this app gets your attention.
Desktop alerts
Off- See
- Act
- Check
Computer use · Customer experience
Computer use can end support’s broken telephone
Why computer use is the future of customer support: fewer instructions to translate, shared screen context, and fixes you can actually verify.
Read the articleSend the diagnostic report
External recipient
Not sent yet
Runtime policy
Sending requires approval.
Ask
Waiting for your approval
Computer use · Safety & testing
AI agents hacked Hugging Face. Are your guardrails ready?
The Hugging Face AI-agent intrusion is a wake-up call for computer-use safety. Learn why runtime guardrails matter and how evals test whether they hold.
Read the article