Terms of service

These terms are an agreement between you and Eager, a sole proprietorship based in California, USA (“Eager”, “we”, “us”). They cover eager.ai (formerly guidinghand.ai), the console, the API and the desktop app (together, the “Service”). By creating an account or using the Service you agree to them. If you use the Service for a company or other organization, you agree on its behalf and confirm you’re authorized to do so; “you” then means that organization.

You must be at least 18 years old to create an account. Our privacy policy explains how we handle personal information.

• Account holder: you, the business or person with an Eager account.
• End user: a person whose computer connects to one of your sessions.
• Agent: the AI that operates a connected computer to carry out a task.
• Your content: the instructions you give, and everything the Service handles for your tasks, including screenshots and data from connected computers.

Eager lets you run tasks on an end user’s Mac or PC after they install the desktop app and connect it with a code. The agent looks at the screen and clicks and types to carry out your instructions. While it works, the end user sees a banner with a Stop button.

The agent is software driven by an AI model. It can misunderstand instructions, click the wrong thing, or change settings or data in ways you didn’t intend. You’re responsible for the instructions you give, for checking the results, and for using approvals for sensitive steps. Don’t use the Service where a mistake could cause death, injury, or serious financial or physical harm, such as operating medical, emergency, industrial-control or safety systems.

You sign in with Google or with a code we email you. Keep your Google account, your email account and any API keys secure, and never share a sign-in code: you’re responsible for everything done with your account and keys. Tell us promptly at support@guidinghand.ai if you think someone has used them without permission. You can replace your API key from your account page at any time.

You may only run tasks on a computer whose end user has knowingly connected it to your session. You’re responsible for:

• telling end users what the agent will do on their computer, and getting any consent the law requires;
• making sure you’re allowed to access the accounts, files and data the agent will see or change, and that your tasks comply with the laws that apply to you, including privacy, computer-access and workplace-monitoring laws;
• your content and your instructions to the agent.

You won’t, and won’t let anyone else:

• use the Service for anything illegal, fraudulent or harmful;
• access or control any computer, account or data without permission, or install malware;
• hide, disable or work around the Stop button, the task banner, approvals or other safeguards;
• harass, deceive or exploit end users;
• create multiple accounts to get more free credit, or otherwise get around usage limits;
• attack, overload or probe the security of the Service, or reverse engineer it except as the law allows;
• resell the Service without our written permission;
• use the agent in ways that break the usage policies of the maker of the model it runs on (OpenAI, Anthropic, Google, DeepSeek or Moonshot AI), which apply to that model.

We may stop a task or suspend an account that breaks these rules.

A new account includes $20 of free credit in its balance, for tasks and chat on any model, given once, for one account per person or organization. Free minutes given before October 18, 2026 became free credit at $0.75 a minute. We may change or end this offer at any time.

• You pay for the Service from a prepaid balance in US dollars. You add funds by card through Stripe, at least $10 at a time.
• What your agents use is charged to your balance by the tokens their AI model reads and writes, at that model’s price per million tokens, as shown on the pricing page. This covers a task’s steps (and the checks its guardrails run) and an agent’s chat replies. The model is set when a task starts.
• Talking with an agent out loud in Coach is charged by the second at 7.5¢ a minute for the voice (12¢ a minute for an agent with an ElevenLabs voice), as it goes; what the agent does in that conversation is charged by its tokens as above. A voice conversation ends after 15 minutes, or when your balance no longer covers the next minute.
• Phone numbers you connect from your own Twilio account stay yours, and Twilio bills you for them and their minutes under your agreement with Twilio. Calls an agent answers are charged by the second at 7.5¢ a minute (12¢ a minute for an agent with an ElevenLabs voice), as they go; what the agent does on a call is charged by its tokens as above. A call ends after 60 minutes, or when your balance no longer covers the next minute, and calls aren’t answered while it doesn’t.
• Tokens are counted as the model’s provider counts them, with input read from its prompt cache at the cached price. Time waiting for your answer or approval uses no tokens. Each task and each chat reply is rounded up to the next cent. What a task that ended because we restarted or updated our servers was charged is returned to your balance.
• When your balance is empty, new tasks and chat replies are refused and a running task is stopped, unless auto top-up adds funds in time. What a task used while it was being stopped isn’t charged. What a task or reply that finished used is charged even if it takes your balance a little below zero, which your next top-up covers.
• Prices don’t include taxes. Taxes may apply, and you’re responsible for any sales, use or similar taxes.
• We may change prices with at least 30 days’ notice by email. Tasks that start after the change use the new prices.
• If you subscribed to a monthly plan before prepaid pricing, it continues on the terms you signed up for until you cancel it on the console’s Usage & billing page (Manage billing). It runs to the end of the period you paid for.

Auto top-up is off unless an owner of your account turns it on. When it’s on, you authorize us, through Stripe, to charge your saved card the top-up amount you chose, without asking each time, whenever your balance falls below the threshold you chose.

Automatic charges never add up to more than the monthly limit you set in a calendar month (UTC). If the next top-up would go over the limit, we charge only what’s left under it, or nothing until the next month. Funds you add yourself don’t count toward the limit.

An owner can change the amounts or turn auto top-up off at any time on the console’s Usage & billing page; the change applies to charges after it’s saved. If an automatic charge fails, auto top-up pauses until you add funds or update your card.

Unused balance doesn’t expire. You can ask us to refund it at any time by writing to support@guidinghand.ai, and we’ll refund it to the card it came from. Free credit and other credit we gave you aren’t refundable. If you think we charged you by mistake, tell us within 60 days of the charge and we’ll look into it.

You keep all rights to your content. You give us permission to host, process and transmit it, including through our service providers, only as needed to provide, maintain and secure the Service for you and to comply with the law. We don’t use your content to train AI models.

Eager owns the Service, including its software, design and name. We give you a limited, non-exclusive, non-transferable license to install and use the desktop app, and to let your end users install it, only to use the Service under these terms.

If you send us feedback or ideas, we may use them without any obligation to you.

The Service relies on Stripe for payments, Google for sign-in, Resend for sign-in emails, OpenAI, Anthropic, Google, DeepSeek and Moonshot AI for the AI models, and OpenAI and ElevenLabs for voice. Your use of those services is also subject to their terms. We aren’t responsible for services we don’t control.

You can stop using the Service at any time, turn off auto top-up, and ask us to delete your account and refund your unused balance. We may suspend or end your access if you break these terms, don’t pay, or put end users, other customers or the Service at risk; where reasonable, we’ll tell you first. The sections on your content, disclaimers, limitation of liability, indemnity and governing law continue to apply after your account ends.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON’T PROMISE THAT THE SERVICE OR THE AGENT WILL BE ACCURATE, UNINTERRUPTED, SECURE OR ERROR-FREE. YOU’RE RESPONSIBLE FOR KEEPING BACKUPS OF IMPORTANT DATA ON CONNECTED COMPUTERS.

TO THE FULLEST EXTENT THE LAW ALLOWS, GUIDINGHAND WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND ONE HUNDRED US DOLLARS (US$100). SOME PLACES DON’T ALLOW THESE LIMITS, SO THEY MAY NOT ALL APPLY TO YOU.

You’ll defend and indemnify Eager against claims, damages and costs (including reasonable legal fees) arising from your content, the tasks you run on end users’ computers, or your breach of these terms or the law.

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Before bringing a claim, you agree to try to resolve the dispute informally by emailing us, and we’ll do the same; if it isn’t resolved within 30 days, either of us may bring a claim. Claims must be brought in the state or federal courts located in California, and you and we consent to their jurisdiction.

We may update these terms. We’ll post the new version here with a new date and, for significant changes, email account holders at least 30 days before they take effect. If you keep using the Service after that, the new terms apply; if you don’t agree, you can stop using the Service and ask us to refund your unused balance.

These terms and the privacy policy are the whole agreement between us about the Service. If part of them can’t be enforced, the rest still applies. Not enforcing a right isn’t a waiver of it. You can’t transfer these terms without our consent; we may transfer them if Eager is sold or merged. Neither of us is responsible for delays caused by events beyond reasonable control. We’ll send notices to the email on your account, and you can reach us at support@guidinghand.ai.